At the warehouse, I was brought my cart, scanned my route, and began scanning in my packages. At one point, I got to 44 out of 46 packages scanned successfully, but it was weird because my cart still had a bunch of packages on it. I asked a warehouse person and they told me to try scanning a few more of the items, some of which said, “This item is not part of your route”. Finally I scanned one that worked and I was at 45 out of 46. She went to grab her supervisor who came over and helped get me to 46. I asked about the remaining stuff on the cart and they said they’d handle it. At this point, even the app said I I’d scanned everything in and was ready to start my route.

All was going well for a while until at one point, I got to my next delivery site and realized I only had 2 of the 5 packages for that site. At this point, I’m also realizing I still have 12 stops left and only 5 packages total left! So, I called support and they said they’d “escalate it”, but that I needed to call back after I delivered what I could. So, I looked around on the route, figured out where the remaining packages went, and delivered them. I called back to tell support I was done, and the person said they notated the account and that I’d need to wait, “10 minutes or so” for the app to update for my route to show as done. After 10 minutes, no update. After almost 30, still no update, so I called support a THIRD time, only to be told I needed to manually go in and mark each package as missing. So I did- 16 missing (probably the ones left on the cart). I asked each support person if this would affect my standing. The first said no, the second said “it shouldn’t”, and the third just said, “As I said, I put a note on the account that will be reviewed.”

And here I am, 3 days later, with my standing having dropped from Great to low Okay. Anything I can do about this?