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Can I Still Get Paid For This Block?

I went to a block the other day and checked in on the app. While I was walking into the station to scan my ID, the app restarted and said I missed my block. I contacted driver support who said it would be reviewed. A few days later I got an email saying I wasn’t at fault and it wouldn’t count against me. But I wasn’t paid for the block. My problem w that is I couldn’t take a new block during that time even though I was at the station. So wasted an hour driving there and back for nothing. Anyone had any luck getting money from this type of situation?

submitted by /u/coldjoggings
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Limited Time Bonus
For a limited time when you purchase a copy of the Flex Drivers Guide, 
you automatically get 1-year access to the Flex Driver Community Instantly. ($50 value)