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Please Give Drivers More Trust And Control Over Their Route-Ordering And Trouble-Shooting-Problem-Packages Processes.

Why does driver support always ask “did you try moving the pin?..” I don’t think I’ve ever been able to move a pin in the delivery app by the time I’m in the correct location and contacting driver support about how I can’t deliver this to the correct address. Yes, driver support helps fix it quick with a few refreshes once you talk to them, but the systems we work on seem to be built to not trust us, or built to not care that we have places to be. I think this system has hindered my efficiency on more occasions than it’s saved me from delivering to the wrong address.

I also think the systems we work on are not built to protect our right to safety in the workplace. In driver training they say “3 rights may be safer than a left.” The navigation does the exact opposite (e.g. turning us left across a two lane highway at 6 pm.) Maybe to solve this, there could be a tool so we can reorder some sections of our routes since they are clearly not “designing” every route (while locking business-hour deliveries to a specific time frame). Some routes make sense on GPS, but not in real life or once you been on those roads/in their shoes. Some sections of routes would be safer (driver does not have to run across street as often) and faster to just deliver to every house that is on the right side of the street, and navigate to a safe turn-a-round before delivering to the other side of the street. I’ve had so many group stops where the route planning was simply a 1.01/10. This potential feature (of drivers having 5 minutes in the morning to change the stop order of a few things) would probably help retention and therefore customer satisfaction. Please give drivers more trust and control over their route ordering and the troubleshooting-an-address process.

submitted by /u/xixixi313
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Limited Time Bonus
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you automatically get 1-year access to the Flex Driver Community Instantly. ($50 value)