I picked a 2 hour block February 4th 5:45pm-7:45pm for $68. When I arrived at the warehouse they had to find me a package to deliver. They give this package that I see is timestamped to be delivered before 5pm. Moreover I see it’s to a technical school and this is on a Saturday. Obviously it’s gonna be closed but the flex attendant tells me to attempt to deliver it anyway. So it’s closed up and the gate at the entranceway is shut when I get there. I call support because I’m outside that stupid green dot because the gate. They said they marked it was undeliverable and return it to the station. But i look again and they removed the package from my app completely and under the todays itinerary tab it reverted back to the scan a 2 hour route code page. So I drive back to warehouse and return the package thinking I’m still on because under the schedule it still says you’ll finish deliveries around 7:45pm.

I email support right afterwards because i know payment won’t be automatically added because I didn’t have a route code to start with. I finally get a response today saying that I didn’t mark myself as arrived and I didn’t have my license scanned. So I emailed them back and told them what I’ve just shared above and I eventually get another response back saying that they reviewed my account and they don’t see where I completed a block for that day or time.

I just replied a third time with screenshots from my mileage tracking app showing the route I drove as well as zooming in on me arriving at the warehouse and the customer location. Also, I included screenshots of call logs where I called support to have the package marked as undeliverable and where I tried to reach the customer after I got the package with the number they had in the delivery notes. We’ll see how that goes. Is there anymore I can do?