TLDR: Amazon Support was totally on something today and I’m so angry at myself for caving in.

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If I were brand new, I’d have quit after today LOL. I’ve been doing this for about 3 months. I show up today for what should be a routine Fresh Block, 6 stops. Everything goes as smoothly as it can go (except for a ton of water, but it was to a house and not a 6th floor apartment lol so no real big deal).

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Last stop is a downtown apartment complex in a city I haven’t spent much time in. I COULD NOT freaking find the apartment. The ONLY building had #’s in the 300s and I was looking for a much higher # as per the bags. I spent 15 minutes going in and out, up and down the block positive I’d find the right building. Called and texted the customer, nope. At this point I try to mark as undeliverable and return, the app’s GPS is wonky and says I didn’t try lol. The guy on the phone at support tried to call the customer and didn’t get through, and says he’ll mark it as undeliverable, go back to the station, etc. So back: 20 miles away and 30+ minutes in traffic.

Get to the station and it’s still showing as my next stop, so I call support back to have them remove it so I can return and go on about my day. This gal INSISTS if I don’t deliver the packages, they’ll ding me and I need to go back, it’s POLICY. I am a very eager to please person who doesn’t say boo to anyone, but I will tell you I LOST IT and yelled about how absolutely ridiculous this is. She cuts me off and gets the customer on the phone. Customer can’t tell me where I should have gone and was honestly just clueless. I said why don’t you ask to reschedule for later today, but it needs to come from you, support isn’t really on my side today. I get back on with my friend at Support: she says I have to go redeliver and they’ll take it off my standing and comp me. I’m so angry at myself for completely caving in. I drove the stupid packages back, hid them under a bush by an entry door that the customer said she would meet me at (but wasn’t there of course), took a picture and left. Has support pulled this kind of crap on any of you?