Okay, here’s what happened. I had a 4.5 hour block that ended at 4:30. At 4:30, I returned 6 packages because I had to go to my full-time job. I sent an email to them telling them why I had to return those packages but I still took a hit on my standings.

I read the terms of service and there’s nothing in there that says that I have to keep delivering past the scheduled end time. I emailed support explaining that to them and they gave me the standard, we’ve investigated but we’re not going to do anything answer. And apparently you can’t email escalations anymore, so I guess I’m stuck with this.

So my question is what do I do in the future when this comes up again? Say I take a block scheduled for 12-4pm and it’s coming up on 4 and I still have packages left but I need to leave at 4:00. What do I do so I don’t take a hit to my standings?