PLease comment and advise.

I mostly deliver Whole Foods in NYC (Brooklyn). I been doing it for 5 months now. On my last delivery the customer requested that I take it up to their apartment which was on the 5th floor and NO ELEVATOR. The staircase was narrow and looked slippery. He had 16 grocery bags and 2 cases of water (36 Packs). I usually go above and beyond for customers but this is too much. I am a 40 year old man and doing this on a part-time basis. I don’t want to have a heart attack on some staircase. I find their request to take it up to the 5th floor to be very unreasonable, so I left it in the lobby in a secure area. The customer complained and I was called while making the next delivery. I was asked to go back and take it upstairs. I explained to the Amazon rep my reasons and they just hung up. I should note that the customer’s note did not contain the words “Please” or “could you” or anything. Instead his notes sounded like orders such as “you must” which I found to be aggravating.

Do you think I would be penalized for this?. If its just my rating going down from Fantastic to Great, then its OK with me. I hate to be disconnected from the Flex program since its been providing me with good supplemental income in the past few months.

I appreciate your thoughts on this.