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Vehicle Damage While Delivering

Has anyone ever had to deal with the commercial insurance we are covered by while delivering? I damaged my front bumper while on a very rough driveway (essentially a roughly mile long single lane mud 4×4 truck rut…I drive a Nissan Versa) bad enough it is partially hanging off. I have reported and am waiting on Monday to arrive so I can get an estimate on damages but I’m wondering how long it could potentially take before I hear anything after submitting everything, has anyone else ever had to mess with it?

edit I am not using my insurance or even telling them about it, I am using Amazon’s insurance.

submitted by /u/thatguywhostherealot
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Flex Driver Success Guide

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Amazon Flex Guide

Limited Time Bonus
For a limited time when you purchase a copy of the Flex Drivers Guide, 
you automatically get 1-year access to the Flex Driver Community Instantly. ($50 value)