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TIL How To Properly Get My Route Re-Assigned… Here’s How I Did It!

So first let me say that the distribution warehouse has nothing to do with assigning you the route for your block. It’s all done through the Amazon Flex app using various algorithms provided by the warehouse as well as your previous, recent activity as a delivery driver. Please don’t read this statement as your standing… it’s not that literal, mostly just routes that you’re more familiar with. Where the warehouse does have some, but limited power is what happens to that route prior to the driver accepting it.

So before you accept the route… do a few quick things:

  • Take a visual count of the packages. – If you’ve been doing this for any length of time, you know what your vehicle can transport. Take a visual count of how many packages are there and what type they are. If you don’t think that you can safely (I’ll explain this below.) transport those packages, don’t accept the route.
  • Inspect the addresses of the packages. – Chances are you have an idea of the area you may be sent to. Remember that part of the algorithm that assigns routes is giving you routes that you may be familiar with based on previous, recent completed routes. This will help you determine the distance of your trip or what neighborhood you’re going to. If you don’t like where you’re going, don’t accept the route.
  • Assess your ability to complete the route. – You now have an idea of what your route will be like. This is when you can quickly determine whether or not you will be able to complete the route in a safe and efficient manner. If you have determined that you cannot… (VERY IMPORTANT) DO NOT SCAN the route code and contact a warehouse supervisor immediately.

After explaining to the supervisor why you can’t take this route, have them assign you another one. While they don’t have the power to reassign after you claimed it via scanning. What happens to that route prior to you’re accepting it, is well within their power. They will resist and try to get you to take the bad route but don’t let them talk you into it. It’s much easier for them to simply give you another route rather than split that one up after you accepted… So do not ***REPEAT***** DO NOT SCAN YOUR ROUTE unless you’re ready to take it.

Remember that being an independent contractor, you don’t have to accept every offer that comes your way. Yes, when you accept the block you also accept that you must deliver in that block (unless you forfeit in the time allowed). That doesn’t mean that you have to accept the route you’re given. Especially when there’s a safety issue in play. Your best way to have that route released is to pull the safety card. If you can’t see out the rear view mirror… it’s a violation of your TOS and a safety issue. If there are too many packages to deliver in the time given, you may be forced to cut corners that could become a safety issue. So, if necessary… you can pull that safety card and they will accommodate you.

Disclaimer** That being said, don’t abuse this loophole. If you think you can legitimately do the job. Do it. Not every route is a good route. But if you think that the route you got is really bad… send it back!

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Limited Time Bonus
For a limited time when you purchase a copy of the Flex Drivers Guide, 
you automatically get 1-year access to the Flex Driver Community Instantly. ($50 value)